Hotel Rules and Policy
Welcome to our website! We appreciate your choice and hope you will enjoy your stay in Persian Plaza. Hotel guests can make reservations on our Internet website. It is an honor to host you.
In this section, you can find the hotel rules and online reservation regulations.
* Reservation Terms and Conditions
** The check-in time is 14:00. The guests checking in between 7:00 and 14:00 would be charged 50 percent of a one-night stay rate. Check-in before 7:00 incurs a full night’s stay charge.
** The check-out time is 14:00. The guests intending to extend their stay from 14:00 to 18:00 would be charged 50 percent of a one-night stay rate. Check-out after 18:00 incurs a full night’s stay charge.
** Making a reservation requires the exact date of arrival and departure. The longer stays, 10 nights and above, must be previously arranged with the hotel. Amendment to the date of reservation would incur a cancellation fee.
** A valid reservation will be made after full pre-payment for the whole nights of stay and receiving a reservation code from the hotel’s website. Let’s emphasize that the reservation will be finalized and confirmed only when the system sends you a code, which will be generated after completion of the payment process.
** The rates are subject to change at different time periods. The payments shall be made at the price offered in the website at the time of reservation.
** The rates are officially verified by Iran’s Union of Hotelkeepers and include basic lodging, breakfast, %15 service charge, and %9 tax and legal fees.
** Free breakfast is served at the buffet in the restaurant. Room service breakfast is also available at an additional charge.
** The additional charges such as half-day charges for arrivals before check-in time and departures after check-out time, the restaurant service, stay extension and etc. shall be settled according to the hotel tariff in cash (Iranian rial, dollar, euro).
** The hotel accepts credit cards such as Visa and Mastercard.
** No name change is allowed after a finalized reservation. The room is provided only for the guest for whom it has been reserved.
** The minimum age to book a room is 18. A reservation made by individuals under the age of 18 will be cancelled without refund.
** The maximum number of guests in a room with one extra bed is 3 adults.
** Lodging for infants up to 2 years is free of charge, but the children between 2 and 8 years of age shall be charged 1,000,000 rials per night without an extra bed or 2,000,000 rials per night with the extra bed. A 2,500,000 rials fee will be charged for each additional guest over the age of 8.
** By proceeding with the reservation, the guest agrees to terms and conditions of the hotel booking process.
** The one making a reservation reads and agrees to terms and conditions of cancellation.
** The hotel shall not be liable to refund the fees in case of violation of the rules and conditions specified in the website.
** The other rules are in accordance with the hotel reservation regulations introduced by Iran’s Cultural Heritage, Handicrafts and Tourism Organization and the relevant regulatory bodies.
** The other terms of online reservation comply with the electronic commerce law of the Islamic Republic of Iran.
** The users disturbing or disrupting the online reservation system in any shape, such as by making multiple temporary reservations or phone calls, shall be prosecuted under the e-commerce law by the Iranian Cyber Police and will face legal action by the Judiciary.
* Terms of Cancellation
** Cancellations should be announced with an application submitted via the same e-mail address that had been registered at the time of reservation.
** Cancellation of a reservation until 72 hours before the arrival would not incur any charge.
** The cancellations that happen within 48 and 24 hours before the arrival date will incur %15 and %20 percent of a full night’s stay charge, respectively.
** In the event of no-show or failure to cancel a reservation, the guest will be charged the fee of a full night’s stay, considering the number and type of the reserved room/rooms.
** A reduction in the number of the reserved rooms will be subject to the above-mentioned rules and penalties.
** Should a cancellation meet the refund conditions, the refund will be processed and credited back within 7 working days after arrangement with the hotel’s finance department. You can contact us at telephone number 021-88434697.
* Internal Regulations
** The acceptable identity documents for Iranian guests at check-in include birth certificate, passport, or national ID card. Organizational membership cards, driving licenses, military service ID cards and etc. are not approved.
** The only necessary document for the foreign guests is the passport with an Iranian visa and the entry stamp with valid expiry date.
** When the Iranian couples intend to stay in the hotel, at least one of them must offer his or her birth certificate. The other one could have only a national ID card or passport.
** A temporary marriage certificate must carry an embossed seal of the Judiciary. A single stamp issued by the marriage registration office does not suffice for admission to the hotel.
** In the case of a temporary marriage certificate, the wife must offer her birth certificate with the description of divorce or death of the previous husband specified in the second page, otherwise the hotel could accommodate the couple only if the temporary marriage certificate carries a description and permission from the wife’s father. The husband would not have to offer the birth certificate, as the national ID card or passport is also admissible.
** Under the hotel rules, a lack of valid documents preventing the identification of guests would block admission to the hotel without any refund.
** The guests are prohibited from holding meetings in the rooms and suites. Any such plan should be arranged with the hotel’s sales and marketing department.
** The guests are kindly requested to respect the Islamic code of conduct and observe the hotel’s internal regulations.
** The guests will be charged for any damage to the hotel’s properties. The indemnification value shall be defined by the hotel’s experts.
We look forward to seeing you in Persian Plaza.